Instacart is all about a convenient customer shopping experience and how to make money (from deliveries) for full-service shoppers. Nevertheless, for the right reason(s), both parties may need to quit or stop using the grocery delivery app.
Most customers delete their Instacart accounts because they relocated to a region without the service or have found a platform that offers better pricing. On the other hand, full-service shoppers may quit for a similar job with higher pay or their dream (full-time) job.
Whichever one it is, this guide breaks down the steps required to quit Instacart as a customer or a shopper. You will also discover if you can sign up again after deleting your account.
How to Quit Instacart [As a Shopper or Customer]
These are the four major ways to quit or delete your Instacart account as a shopper or customer:
1. Via Instacart app (only for iOS users)
Since shoppers and customers operate different apps, quitting Instacart via the app does not follow the same process:
How to quit as a shopper
- Login to the Instacart Shopper app
- Tap your profile icon and click the “Help Center” tab.
- Select “Chat with Us” to have a live chat with an Instacart customer support agent
- Request the deletion of your shopper account.
- The customer service representative will ask for details such as the email and phone number linked to your account.
- Provide this information and await a confirmation email from OneTrust once your identity has been verified.
- Accept the confirmation and your account will be deleted within 30 days.
How to quit as a customer
- Login to your Instacart account
- Click the 3 horizontal lines (your menu) on the top-right corner and select “Account Settings”
- Select “Account Information” and tap the “Delete Account” tab under this section.
- Wait for a confirmation email from One Trust regarding your request
- Confirm that you wish to delete your account permanently.
- Deletion will be processed within 30 days.
2. Visit the Instacart website
This is one of the options for Shoppers and customers who use Android devices. This method requires you to take similar steps to the ones explained (in the deletion via app section) above.
The only difference is that you are not deleting your account via the Instacart app but the website.
3. Call Instacart customer service
Both iOS and Android users can also call the Instacart customer service helpline at (888) 246-7822 or (844) 981-3433 (for seniors) to request a permanent deactivation. The customer support agent will request your Instacart account’s email and phone number.
You will receive an email from OneTrust to confirm your decision. Instacart will delete your account within 30 days once you click the “confirm” button on the email.
4. Send an email to Instacart
Lastly, shoppers and customers can email shoppers@instacart.com or help@instacart.com respectively. The subject of your mail should be “Delete Instacart Account Permanently”
The body of your email should feature your email address, phone number, and name linked to your Instacart account. Send the email once you have provided all this information.
You will receive an email requesting you to confirm your decision within 3 business days. Click on “Confirm” and wait for Instacart to delete your account. You will receive a successful email within 30 days once your account has been deleted.
Please note the following when deleting an Instacart or Instacart shopper account:
- The entire process may take up to 30 days to be completed. Hence, ensure you clear pending orders that will exceed 30 days.
- Uninstall the Instacart app from your phone or PC after deleting your account
- Verification emails are always from OneTrust.
- Check your spam folder if the verification email does not appear in your inbox.
Do Shoppers Need to Return Their Instacart Card After Quitting?
Once you quit Instacart as a full-service shopper, all your information is erased from the Instacart database. Since your shopper card is linked to your account information, it is safe to say it will no longer work.
While most ex-shoppers discard or cut their Instacart cards into pieces, it is advisable to keep them in a safe place. You may need to sign up again if you move to a region that supports Instacart.
Can You Sign Up Again After Deleting Your Instacart Account?
Yes, Instacart allows customers and Full-service shoppers to sign up again after deleting their accounts. Customers can create an account and get approved within minutes by visiting the Instacart website or downloading the mobile app.
On the other hand, Full-service shoppers have to register on the shopper app or website. Since you are signing up again, you should know that this process requires time and patience. Below are the steps involved:
- Click on “Sign Up” or “Create Account” on any of the apps or website
- Provide personal information like your name, phone number, email, and address.
- Shoppers need to provide extra information such as vehicle information, driver’s license, and social security number for a background check.
- Create a password for your new account and follow the on-screen instructions to complete the process.
- You will be asked to verify your email if you are creating a new customer account.
- Your account should be approved once you click the verification link sent to your email.
- For shoppers, they need to submit their application and wait for Instacart to review it before proceeding to a background check.
- You will only become a full-service shopper after the Instacart background check. In saturated areas, you may need to join a waiting list.
FAQs
How long does it take to get accepted by Instacart?
Getting accepted as a shopper after quitting or as a fresh applicant follows the same process. You may have to wait for weeks, depending on your preferred service area and background check result.
Is there another app like Instacart?
If you are quitting Instacart because your new location does not support it, there are numerous apps you can check out. Popular ones include DoorDash, Shipt, and FreshDirect.
Can you do Instacart with your baby?
While Instacart does not allow its shoppers to fulfill batches alongside a baby or anyone, it is not enough reason for you to quit. You can take a break as a nursing mother and resume when it is comfortable.
In a Nutshell
Instacart is a very convenient space for customers and shoppers. Both parties can quit or delete their account and sign up again whenever they want. The only time you should experience issues creating a new account is when you have been flagged or suspended.
In this case, you need to appeal your suspension with genuine and convincing evidence. You cannot create a new account on Instacart after being deactivated for violating their policy.
In addition, remember that Instacart operates different platforms for customers and shoppers. Ensure you visit the right platform to delete your Instacart account.
I hope you found this guide helpful. For further reading, please see how to recover a hacked Instacart account.
Thanks for reading.