UPS 2nd Day Air<\/a>.\u00a0<\/p>\n\n\n\nOtherwise, you should expect your package to be delayed until the holiday is over or the next business day (for weekend delays).<\/p>\n\n\n\n
6. Adverse weather conditions<\/h3>\n\n\n\n UPS packages can also experience an exception due to severe weather conditions like wildfire, heavy rain, and flood. Some of these conditions can damage items and render roads unpassable.\u00a0<\/p>\n\n\n\n
Hence, drivers have to wait until the condition of the road is better or fall back on other contingency plans. This slight delay may be responsible for the exception status you are seeing.<\/p>\n\n\n\n
7. Missed delivery<\/h3>\n\n\n\n UPS offers different delivery options. For packages that require a direct signature, the recipient or their neighbors must sign for them before the package will be released. <\/p>\n\n\n\n
Missing such a delivery may result in an exception if the drivers cannot find a secure spot at your residence to drop the item. To avoid this, ensure you leave a note on what to do for delivery drivers if you are unsure of your availability.\u00a0<\/p>\n\n\n\n
UPS will attempt delivery thrice. Hence, if you miss the first attempt, try not to miss the next. Should you miss all attempts, you will have to pick up your package at an Access Point within 10 calendar days.\u00a0<\/p>\n\n\n\n
8. Security or regulatory delays<\/h3>\n\n\n\n For shipments that contain toxic or hazardous materials, special security and regulatory practices apply. These extra procedures may extend the delivery date by a few days.\u00a0<\/p>\n\n\n\n
9. Aggressive pets <\/h3>\n\n\n\n Some customers also have aggressive pets like dogs that can dissuade a delivery driver from dropping your package at a secure spot within your property. In this case, drivers may leave a note and will attempt delivery the next day. <\/p>\n\n\n\n
How to Resolve a UPS Exception [As a Customer & Seller]\u00a0<\/h2>\n\n\n\nAs a customer<\/h3>\n\n\n\n While an exception status is usually nothing to worry about as it gets resolved within 24 to 48 hours, UPS expects customers to be:<\/p>\n\n\n\n
\nBe Patient: Generally, exceptions get resolved within 24 to 48 hours. This means you only need to be patient should your package does not arrive on the agreed delivery date.<\/li>\n\n\n\n Contact the seller: If there is no significant process after waiting for several days, you may need to contact the carrier. Sometimes, UPS sorting centers may be busy, and it may take days to contact a seller regarding an issue with your package.<\/li>\n\n\n\n Contact them: You can also contact UPS if you have no way of contacting the carrier. They will investigate your order and tell you what to do or when to expect your package.\u00a0<\/li>\n<\/ol>\n\n\n\nAs a seller or retailer <\/h3>\n\n\n\n Retailers who actively track packages will easily spot exceptions. When they do, they: <\/p>\n\n\n\n
Contact UPS: Retailers or package senders can also contact UPS to know the reason for the delivery delay. The response they get will help them know if there is a reason for the delay or if it is just due to congestion.\u00a0<\/p>\n\n\n\n
Contact the customer: Retailers should also feel free to contact their customers if the delay is not due to an error. The best way to do this is via email. This will reassure them and give your brand a positive impression.\u00a0<\/p>\n\n\n\n
Initiate a refund or new delivery: If the package is delayed because it got damaged, you may need to replace it or issue a refund if there is no replacement. Ensure you do this promptly to avoid a negative impression.\u00a0<\/p>\n\n\n\n
5 Ways to Avoid UPS Delivery Exception Status <\/h2>\n\n\n\n1. Follow the courier’s guidelines <\/h3>\n\n\n\n When preparing a parcel for delivery, following UPS’s packing and labeling guidelines closely is best. For example, UPS advises package senders to use a 2-inch wide tape for sealing.\u00a0<\/p>\n\n\n\n
Neglecting this directive and using a string or ribbon to seal your package may result in an exception. <\/p>\n\n\n\n
2. Be exact with weight measurement<\/h3>\n\n\n\n For shipment methods that rely on the weight of your package for pricing, you must include the exact weight in your package’s information. Do not give an estimate.<\/p>\n\n\n\n
Get a scale, weigh your parcel, and indicate it in supporting documents. An estimate or a wrong weight description could lead to an exception or package rejection.<\/p>\n\n\n\n
3. Use durable labels <\/h3>\n\n\n\n Labels or tags contain essential identification information that should remain visible throughout delivery. Hence, it is necessary to stick to durable labels because fragile ones fade when exposed to moisture and can delay package delivery.\u00a0<\/p>\n\n\n\n
4. Verify the delivery address and provide a tracking ID<\/h3>\n\n\n\n As a seller, it is vital to verify the correctness of the receiver’s address more than once. Once it is confirmed, you can provide them with the correct tracking ID of the package.\u00a0<\/p>\n\n\n\n
This will help them prepare for the delivery of the package.<\/p>\n\n\n\n
5. Operate a multi-courier software<\/h3>\n\n\n\n You do not have to rely on UPS only. Using multi-courier shipping software like Shippo<\/a> can help you avoid exceptions. They also help with accurate label printing, price comparisons, and customs forms printing (for international shipments). <\/p>\n\n\n\nFAQs<\/h2>\n\n\n\nWhat does a customs clearance exception mean?<\/h3>\n\n\n\n Custom clearance exception means a specific event, such as holidays, is delaying the delivery of your parcel. <\/p>\n\n\n\n
How long does a shipment exception last?<\/h3>\n\n\n\n An exception usually gets resolved within seven days of the delivery date. You can request a refund within this period if the delay is too detrimental to your business.<\/p>\n\n\n\n
What are delivery exception updates?<\/h3>\n\n\n\n Delivery expectation updates are an essential feature in the UPS network that provides updates to reflect a new delivery date(s) for your package.<\/p>\n\n\n\n
The Bottom Line<\/h2>\n\n\n\n A UPS exception status can be problematic, especially if you are expecting or sending a time-sensitive item. Nevertheless, understanding the reason for the exception will help you with a faster resolution.<\/p>\n\n\n\n
In addition, when preparing a package for delivery or shipment, you should adhere to UPS requirements and provide accurate documentation.\u00a0<\/p>\n\n\n\n
I hope you found this guide helpful. For further reading, please see the meaning of FedEx delivery exceptions<\/a>.<\/p>\n\n\n\nThanks for reading.<\/p>\n","protected":false},"excerpt":{"rendered":"
In the UPS network, scanned packages get to their final destination or experience an exception. An “exception” status means your … <\/p>\n
Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":2163,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,1,8],"tags":[],"class_list":["post-2101","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-delivery","category-guides","category-shipping","resize-featured-image"],"yoast_head":"\nUPS Exception Status: Meaning, Causes, How To Avoid & Resolve It - threaller<\/title>\n \n \n \n \n \n \n \n \n \n \n \n \n\t \n\t \n\t \n \n \n \n\t \n\t \n\t \n