PetSmart DoorDash: Getting Started, What You Can Order & Delivery Costs

You no longer have to visit the nearest pet store and settle for whatever they have. PetSmart DoorDash is a service that allows pet owners to order foods, medications, and pet products for their furry friends without stress.

After placing an order, your package should arrive within minutes or hours, depending on the distance between the store and your home. This service is available in the U.S., Canada, and Puerto Rico. 

Read on to discover how to get started with PetSmart DoorDash, what you can order, and what to do if your order does not arrive. You will also discover if you can tip Dashers who deliver pet supplies and how much delivery costs. 

Getting Started with PetSmart DoorDash 

1. Download the DoorDash app or visit the website

If you don’t already have the DoorDash app, download it from the Google Play Store (for Android) or Apple Store (for iPhone or iOS users). You can also visit the DoorDash website to get started. 

2. Sign up or log In 

New users have to sign up to create an account. On the other hand, existing customers only need to log in with their username and password. 

3. Set your location 

Authorize the app to access your location or enter your preferred delivery address to see the PetSmart stores near you. You can also type” PetSmart” in the search bar. 

4. Shop and add supplies to your cart 

Browse the PetSmart catalog and select the items you need. Add them to your cart. 

5. Review your order 

Before checking out, review the items in your cart to ensure you have everything you need. Include special instructions where necessary and choose a delivery window. You can choose to have your order delivered that same day or the next or choose a future delivery date. 

6. Place your order 

After reviewing and confirming that you have everything you need, check out with a preferred payment method. DoorDash accepts several payment methods, including credit/debit cards and digital wallets. 

7. Track your order 

After checking out, you can track your PetSmart order until it arrives. You will also receive updates about the status of your delivery if you cannot actively track it. 

8. Delivery 

Most regions enjoy same-day delivery for PetSmart orders on DoorDash. When you order by 9 am, you should get your package between 12 pm-3 pm. Order by 1 pm and receive your package between 3 pm-6 pm. 

Orders placed after 3 p.m. will be delivered the next day. Once your order arrives, the Dasher will ring your doorbell to deliver your pet supplies. If you are not available, your supplies will be left in a secure location within your property. 

9. Review and rate your experience

After delivery, DoorDash expects you to rate your delivery experience. You can also tip the Dasher, but it is not mandatory. 

What Can You Order on PetSmart DoorDash?



PetSmart’s online catalog features over 11,000 different pet supplies. This includes pet food, toys, treats, and supplements you can order anywhere. 

You can also book online appointments for grooming, pet training, adoption services, and veterinary care. However, you can’t order live pets yet. You have to visit the nearest PetSmart store to get a pet or arrange for such a delivery.  

Is DoorDash Delivery Free with PetSmart?

The delivery fee on PetSmart DoorDash is quite affordable. On average, it costs between $2 to $6. It may cost more during peak hours, depending on how far you are from the store. 

In addition, customers pay a service fee and a premium (partnership) fee to DoorDash when they order a package from PetSmart via DoorDash. The service fee is usually a percentage (15% to 30% of your order). It is used for managing logistics costs. 

The small premium partnership commission is also within a similar range. One way to avoid paying some of these fees or getting a reduced fee, especially if you use DoorDash frequently is to subscribe to DashPass

DashPass members don’t pay for delivery fees and enjoy reduced service fees when their order costs $12 or above. Ensure you shop in DashPass-eligible stores to enjoy these perks. 

Can You Tip PetSmart DoorDash Drivers? 

DoorDash drivers who deliver pet food, supplies, and accessories accept tips. You can tip the driver through the DoorDash app when placing your order or after delivery. 

All tip types (cash or in-app) completely belong to the driver. Ideally, you should tip 10%-20% of your total order, depending on the size or cost. 

Petsmart DoorDash Not Delivered: What to Do? 

Contact DoorDash customer support if your order does not arrive that same day or the next. These are different days you can do them: 

  • Call the 24/7 customer support at 855-431-0459 
  • Visit the DoorDash website and use their 24/7 live chat function. 
  • There is also a support page with frequently asked questions that may be helpful. If you find your answer here, there is no need to contact customer support. 


Does Petco use DoorDash?

Petco has an online store on DoorDash. It also offers same-day delivery 

Is PetCo cheaper than PetSmart?

Most items (when picked at random) are cheaper at PetSmart. However, the price difference is usually not that wide. 

How many PetSmart stores are in the US?

About 1,600 outlets are available across the U.S., Canada, and Puerto Rico. 

Does PetSmart use FedEx? 

When you order pet products or supplies directly on the PetSmart website, they will be delivered by FedEx Standard, except if you specify an alternative carrier. 

However, when you shop on PetSmart via DoorDash, it will be delivered by a Dasher. 

Conclusion: Why You Need PetSmart DoorDash 

The partnership between PetSmart and DoorDash has made it easier for pet owners to access essential products and services to keep their animal friends healthy and happy. 

This convenience and efficiency are subtle indicators of the evolution of the pet care industry. Aside from convenience and access to numerous services, PetSmart DoorDash also allows customers to enjoy exclusive promotions and discounts. 

These incentives are primarily sponsored by DoorDash. It is simply their contribution to ensuring an excellent customer experience and a cost-effective community for pet owners. 

I hope you found this guide helpful. For further reading, please see how to handle a DoorDash late delivery

Happy shopping!