Arrived At Delivery Facility DHL Meaning

Different delivery services use different terms to explain the current delivery status to customers. For DHL, one common delivery term or message used is “arrived at delivery facility.”

One thing you must keep in mind if you receive this message is that your package will be delivered to you very soon.

In this article, I will explain extensively what the DHL arrived at delivery facility message means and address other questions regarding this message.

Let’s dive right into it.

What does the DHL “arrived at delivery facility” message mean?

If you come across this message, it simply means that your DHL package or consignment has arrived at the DHL facility near you. It may also come in the form “arrived at delivery terminal, however, they mean the same thing.

Once the package arrives at the DHL sorting facility, they are scanned, sorted, and sent out on delivery. That means you should receive your package sooner rather than later.

How long after the DHL arrived at the delivery facility message will you get your package?

Well, the answer to that question depends on certain factors. If the recipient’s address is close to the station, it should take a day or two. On the other hand, if the recipient’s location is not close to the DHL facility, it can take between two to four days. 

Why is your package stuck on “arrived at delivery facility”?

There are a number of reasons that causes delivery to be stuck on arrival at the delivery facility. In most cases, this happens when the package arrives at the facility on Friday, missing the delivery window.

In scenarios like this, the package remains at the facility until the next working day, which is Monday, before it is delivered.

Other circumstances, such as limited drivers to deliver and a high number of packages can also cause the delivery to be stuck at the facility longer. 

Additionally, delivery not being scheduled for your area or bad weather condition could also be the reason. There are also cases of wrong addresses or specific addresses not being found.

What do you do about “Arrived At Delivery Facility” update?

As I mentioned earlier, most times, a package may be stuck at the delivery facility for as long as four days. If it has not been up to four days, the best you can do is to remain patient.

In contrast, if the package remains stuck at the delivery facility for more than a week, then your first move should be to contact the local facility near you.

Additionally, you can also reach out to DHL customer services. Cite the tracking number for your package and explain the situation. A DHL representative will enquire from the facility in question to get information about the delay.


What does DHL in transit mean?

The DHL “in transit” message simply means that the package is on its way to your location.

Can you pick up your package from the DHL delivery facility?

Yes, you can.

All you need do is submit your pin and the consignment note number.

Is the DHL tracking accurate?

Yes, it is.

Once your package has been scanned, you will receive an accurate update on your package.


Whether it says “arrived at delivery facility or terminal,” it means your package is almost here. It is currently at a DHL facility close to you and will be delivered soonest.

These DHL facilities are in charge of moving packages from the DHL and delivering them to your door. So, it is only a matter of time before you get your hands on your package.

That being said, if you haven’t received your package after four days of receiving this message, then there is probably a minor issue. Try reaching out to the DHL facility near you or contacting DHL customer services for clarity.

I hope you found this article helpful. Also, see what the DHL clearance event means & how long it takes.

Thanks for reading.