No Access To Delivery Location: Meaning, Causes, & Solution

The USPS, or the United State Postal Service, is a well-known delivery company in the United States. According to Postal Fact, the USPS delivered over 400 million mail daily as of 2021, pretty high, right?

But the sad part remains that some of these mail never got to their designated location. Many of them automatically get returned to the senders, and the recipients got a message for the failed delivery attempt.

These messages sent to recipients usually say “no access to delivery location.” It can be really frustrating not getting mail delivered, not only do you lose money, but you also damage your relationship with such customers.

Well, the good news is that you need not worry much anymore. In this article, I will explain what the “no access to delivery location” message means, and I will also list several ways to solve this problem.

What does the USPS’s no access to delivery location mean?

If you come across this message, it simply means that the USPS were unable to deliver your mail or package. This could have been because of some issues that hindered the courier from delivering your package to your doorstep, such as:

1. Road obstruction

Road obstruction, also termed force majeure, happens when an unplanned incident causes an obstruction on the road. This could be either a tree falling on the road or an accident obstructing passage.

2. Blocked access to your house

It could be that the courier was unable to get to your doorstep because your address was inaccessible. This could be a result of a nearby renovation blocking assess or even a guard dog restricting the courier from coming close.

Another reason could be that your front gate was locked. Couriers aren’t permitted to drop packages at the front gate, such packages may be stolen if left sitting at the front gate.

3. No address in the USPS database

Sometimes, the issue originates from USPS, it could be that they have no delivery address for such package. This is often the most common cause leading to the “no access to delivery location” message.

Other times, it may be because the address the recipient is stationed at has not been registered in their database. USPS adds an average of 5,825 new addresses to its Address Management System per day.

How do you solve the “no access to delivery location” problem?

So what are the possible solutions to “no access to delivery location” message?

1. Contact your local post office

You can contact your local post office for more clarity on the issue. With any luck, you should get the reason the delivery attempt failed. 

In many cases, it’s usually because the address is incorrect. Do well to correct the address and use the USPS retry option. If you are the one sending it to a customer, reach out to the customer and verify the address before resending it.

If the address happens to be wrong, you can always update it manually in the USPS database. Ask the postal office clergy for an information update form and update the address properly.

2. Contact the USPS customer service

If you were unable to resolve the issue at your local post office, you can also try contacting USPS customer service. They can be reached during business hours at this number, (800) 275-8777.

If you missed their business hour or the delivery is urgent, you can also leave a message. You will receive a callback, be rest assured that customer care will do their possible best to solve your issue.

3. Try using other delivery options

If you keep coming across this failed delivery attempt issue, you can also try using other delivery options. Try using a parcel locker, that is if you have one around your location.

The USPS offers parcel lockers across the country, so if anyone is close to you, you can reroute your deliveries there. Although, the recipient would be required to pay a minimal fee.

Another delivery option you can try is renting a PO Box at your local post office. This way, the package will be stored till you go to pick it up.


Can you check where your USPS parcel is?

Yes, you can. This can be done through the USPS website, simply input the tracking number, then click on “check status.”

When is the USPS customer service line open?

The USPS customer service line is open from Monday to Friday, 8:00 AM to 8:30 PM (ET), and Saturday from 8:00 AM to 6:00 PM (ET).

Does the USPS deliver on Sundays?

No, they do not. This is mostly because they hardly find any residents at the time of delivery on Sundays.


The United State Postal Service does an amazing job by delivering parcels around the country. In cases where they are unable to deliver or have issues with the delivery, the “no access to delivery location” message is usually sent.

It can be quite frustrating getting this message; nevertheless, there are ways to go about it. You can contact USPS customer service, they will do their possible best to find a solution for you.

If the issue can’t get fixed as soon as you want, you can try using other delivery services.

I hope you found this article helpful. You should also see what in transit, arriving late means.

Thanks for reading.