How To Cancel A FedEx Shipment & Have It Returned To You

Wanting to cancel your shipment is not always what FedEx would hope for. But the truth is that there are many situations that would warrant customers looking for ways to cancel their shipments.

It could be that the sender made a mistake and sent the wrong item. Other times, the receiver may change his/her mind about a package. Perhaps they found the same item close by that happens to reduce the cost of logistics.

Through the FedEx ship manager on the company’s site, you can cancel your shipment before it is sent out. However, there are certain conditions or limitations to this service.

So, if you want to know how you can cancel a FedEx shipment and the limitations to it, then read on.

Is it possible to cancel a FedEx shipment?

If you realize you no longer want a shipment delivered, FedEx has made it possible to cancel a shipment. However, you must keep in mind that this is only possible before midnight local time on the day the shipment was booked.

The date should be clearly written on the label of the package, therefore, you must act fast. If the shipping date has passed, then this option will no longer be available for that shipment.

How to cancel a FedEx shipment

If you wish to cancel a FedEx Shipment, then follow the steps mentioned below.

Step 1: Log in to the FedEx shipment manager

After realizing you want a shipment cancelled, quickly log in to the FedEx shipment manager page. Afterwards, click on the “shipment history” tab, this should be situated at the left navigation bar.

Step 2: Select the relevant shipment and click “cancel”

After clicking on the ship history tab, you should be redirected to a page showing your shipment history. Click on the three vertical dots next to the shipment you wish to cancel and click on cancel.

What if you want the shipment returned?

If you are the sender and you wish to have the package returned, this section is a follow-up to the above step.

Step 1: Head over to the tracking page

After cancelling the order, head over to the FedEx tracking page. There, you will need to enter the tracking number for the stated package you just cancelled.

Step 2: Click on return to shipper

After entering the tracking number for the shipment, click on the “manage delivery tab.” This should take you to another page, afterwards, click on the “return to sender” tab.

Step 3: Select a reason for the return

After clicking on the return to sender tab, select the reason from the return dropdown section to let FedEx know your reason. You will come across various reasons, for example;

  • Incorrect address
  • Suspected fraud
  • The recipient is yet to pay for the shipment
  • Wrong item
  • The recipient changed his or her mind about the package

Select a reason that best suits your situation and click on “Continue.”

Step 4: Enter your contact info

In case any problem is encountered, FedEx would like to reach out to you. So after submitting your reason, you will be required to provide your contact info. After providing the info, click on “submit.”

Step 5: Take down your case number

After your request has been submitted, it is given a case number. You will want to take this number down, it might come in handy later on. After taking note of the case number, click “done.”

It is really straightforward. However, if you encounter any challenges while trying to cancel a shipment, you can contact FedEx customer service for help.


Do you get a refund on a cancelled FedEx order?

Unfortunately, getting a refund on a cancelled FedEx order does not happen often. However, do ensure you contact FedEx customer service and explain the situation, they will provide you with an appropriate solution.

Can you cancel a FedEx shipment that is already out for delivery?

No, you can’t. According to FedEx, you can only cancel a shipment the day it was sent, that is, before 12 midnight. 

Conclusion: Cancelling a FedEx shipment

Cancelling a FedEx shipment is relatively easy, it can be done in two simple steps. However it must be done as soon as possible because once the shipment has been sent out for delivery, you can no longer cancel it.

I hope you enjoyed reading this article. If you were not able to cancel the FedEx shipment on time, you should note that you can have the recipient refuse the package. Check out this article on how to refuse a package for further guidance.

Thanks for reading.