What Does “En Route To DHL eCommerce Distribution Center” Mean?

DHL is a well-known logistics company, not only in the United States but also around the world. They have been in full operation for over 50 years and have long proven reliable.

One common update that has stirred up lots of questions lately is the “En route to a DHL eCommerce distribution center” update.

If you are reading this article, chances are you came across this update and are seeking clarity. In this article, I will explain what this update means and what to do if your tracking update is stuck on this update.

So, let’s dive right in.

What does en route to DHL eCommerce distribution center mean?

Generally, DHL uses the “en route to DHL eCommerce distribution center” status update when an order is placed. This status will remain static until DHL receives and scans the package.

If you see this update, your package is either still waiting to be picked up or is yet to be scanned. After it gets to the distribution center, the update will be updated accordingly.

Why is your package stuck en route to DHL eCommerce distribution center?

Having this update stuck while tracking tends to create a feeling of unbalance. Here are some possible reasons leading to packages being stuck on this update.

1. Delay in package reaching DHL

This is usually the case most of the time and shouldn’t warrant any panic. A package may encounter delays for several reasons before reaching DHL. This could be;

  • Bad weather
  • Technical mix-up, which can cause a package to be placed on the wrong truck
  • A large number of orders
  • Misplaced package
  • The sender may have delayed in dispatching the package
  • Traffic jam

2. Delay in package being scanned

As I mentioned earlier, even after the package reaches DHL, it must be scanned before it is registered in the system. This means that if the package is not scanned, the customer tracking update will remain stuck until such a time when it is scanned.

Usually, scanning packages take less than 3 hours, but at busy times, it may take as much as 24 hours. And during festive periods, it might take as long as 3 days due to the enormous number of deliveries.

What should you do if your tracking is stuck on this update?

Well, from all that has been mentioned earlier, it is obvious that having your tracking stuck on this update is sort of the norm. However, further actions may be required if it remains stuck on this update after a while.

1. Contact DHL customer service

Your first move should be to contact DHL customer service directly. Explain to them that your package update has been stuck en route to the DHL eCommerce distribution center. The representative will ensure that more updates are given to you regarding your package.

2. Contact the sender

Many times, the delay might have originated from the sender’s end. Speak to the sender about the package and the fact that it doesn’t seem to be moving. The sender may have information about the delay too.


What happens after the “en route to DHL eCommerce distribution center” update?

Usually, after this update, the package is scanned and sent to a facility near the final destination. The follow-up update may come in various forms, like; Departed origin DHL facility or Arrived at destination DHL facility.

Why is your DHL package still en route?

This could be either because the package has not reached DHL or is yet to be scanned.

Where is the DHL eCommerce distribution center in the US?

The DHL eCommerce distribution center in the US is located in Atlanta, Georgia.

How long does en route to the DHL eCommerce distribution center take?

Generally, it takes around 2 – 3 days, but for international packages, it may take as long as 20 days.


In terms of delivery, the en route to DHL eCommerce Distribution Center update is quite normal. It may take a while and even delay further for the tracking update to change, but this should not cause any panic.

However, further actions will be required if this update remains stuck for an unusually long period. Do well to contact DHL customer care for clarity or the sender for more info on the delay.

I hope you enjoyed reading this article, if you did, you should also see what the DHL clearance event mean & how long it takes.

Thanks for reading.