With services such as Walmart OGP (Online Grocery Pickup), you can now shop from the comfort of your home or anywhere you find yourself. While this is a big plus, order delays can be frustrating. Why do Walmart orders get delayed?
There are a couple of reasons that may be responsible for delayed orders. They include exceptions such as gridlock and adverse weather conditions, payment verification issues, and technical glitches.
This guide explores possible reasons why your Walmart order may be delayed, how to avoid them, and what to do when faced with a long delay.
Reasons Why Your Walmart Order Maybe Delayed
1. Inventory issues
Inventory issues may stem from out-of-stock or discontinued products. If a product is out of stock, Walmart may have to wait for the product to be available or sourced from another warehouse. This waiting period may delay your package.
2. Technical glitches
Nowadays, everything is all software and algorithms. While they simplify processes, potential glitches are more or less inevitable. When an order gets stuck in Walmart’s system due to glitches, you only need to wait for it to be resolved.
This may take a few hours and extend delivery to the next day.
3. Shipping delays or exceptions
Your Walmart order may also be delayed due to an exception or shipping delays. The cause of delay may range from customs clearance issues, gridlock, bad weather, or a faulty delivery van.
4. Payment issues
Delay may also be imminent if the credit or debit card information you provided is incorrect or your payment is declined by the bank. How long you resolve this issue will determine how long your order gets delayed.
How to Avoid Delayed Walmart Orders
Choose fast or express shipping
One of the easiest ways to avoid delays on Walmart orders is to opt for same-day or express delivery. This option delivers items within 2 to 10 hours that same day.
You can also choose the two-day delivery option or place your order as early as 10 a.m. if you can only afford standard shipping.
Check Walmart’s inventory
Walmart’s system automatically updates an item’s inventory status or availability online. This feature helps you confirm the grocery availability you are about to purchase and avoid out-of-stock products.
Provide accurate payment
When paying for an item online, ensure you use an active card and enter the right details into Walmart’s system. In fact, you should double-check every entry before submitting it to avoid payment issues.
Monitor tracking updates
Once your package is shipped and you receive an email notification containing its tracking ID, ensure you monitor the package. This way, you can easily report any shipping delay or malicious activity. The appropriate authority to contact is Walmart’s Help Service.
What to Do After a Long Delay
There are instances when waiting is no longer an option, or you feel you have waited enough. These are the options you should consider:
Contact customer service
Walmart’s customer service is the appropriate portal for making inquiries about an order. You should get a response regarding why your order is experiencing a long delay within 24 hours.
Request a refund
You can also request a refund if the delay is frustrating and unacceptable. A good example is when it takes Walmart weeks to restock an out-of-stock item. While this is not a common event, it can be frustrating and is enough reason for you to file for a refund.
When opting for a refund, you must be patient with Walmart because it may take up to 10 business days.
Switch to picking up your item yourself
This option is largely dependent on proximity. If the local store is not very far, you can visit it and pick up your package. Walmart also sends groceries to FedEx or other warehouses.
If the tracking details indicate that your package is at the nearest pickup location waiting for delivery, you can decide to pick it up instead.
FAQs
Does Walmart still charge for delivery?
If your order is below the minimum for free delivery, you will be charged between $7.95 to $9.95.
Only those on a Walmart Plus subscription enjoy free delivery all year round for monthly or one-time payments of $12.95 or $98, respectively.
What time is the latest Walmart delivery?
10 p.m. local time. This means you can keep placing orders until 6 p.m. for same-day it next-day delivery.
Can you track a Walmart online order?
Yes. You can track a Walmart order via the tracking ID in the shipping confirmation email.
Conclusion
Walmart order delays can happen to anyone. In most cases, they occur due to circumstances beyond human control, such as technical glitches or unfavorable weather conditions. In essence, when there is a delay, your response should be to give it a bit of time.
However, if you feel you can no longer wait, the right thing to do is to contact customer service. Based on their feedback, you can decide on your next line of action.
I hope you found this guide helpful. Please see what OGP Walmart is to better understand the perks, delivery options, and downsides of online shopping via Walmart.
Thanks for reading.