Why Was Your UPS Package Delivered To An Access Point: Reasons, Pros & Cons

UPS typically attempts delivery thrice. If these attempts fail, your package will likely be delivered to an Access Point. Of course, UPS will inform you why the action was necessary and provide information on how to get your package. 

On the flip side, you can also initiate an Access Point delivery if your schedule clashes with that of UPS or there is no one to sign it on your behalf. These nearby (affiliated) stations will secure your package for about seven days, awaiting pick-up action from your end. 

Moving forward, I will explain a UPS Access Point, why your package may be delivered there, and how it works.

You will also learn about the major pros and cons of these stations.

What Is UPS Access Point?


A UPS Access Point is a local business or station that serves as a secure pick-up and drop-off location for UPS shipments. This can be a grocery store, gas station, or retail shop. 

The easiest way to identify these stations is via their touchscreen kiosk and lockers. It is important to note that your UPS package will only reach the nearest Access Point. 

These packages must also obey weight and size recommendations. Packages going into an Access Point locker should weigh less than 20 kg and have a length of not up to 80 cm. 

Why your UPS Package was Delivered to an Access Point

Your package will be delivered to a UPS Access Point if: 

  • You and the merchant have a pre-agreement on an Access Point delivery or drop-off. 
  • You were not present for all delivery attempts. 
  • You redirected the package intentionally. 

The best way to understand these scenarios is to break down how UPS Access Point works for merchants and customers

How Does a UPS Access Point Work? 


UPS Access Point for merchants 

Access Points allow merchants to drop packages and save time on fulfillment. Such packages are dropped off with their UPS prepaid label attached and scanned until a UPS driver picks them up. 

If a merchant drops a package before the final pick-up routine, there is a big chance your package will go out for delivery that day. However, if he or she misses this cycle, delivery should occur the next (business) day. 

After three delivery attempts, if there is no one to receive your package and the driver does not wish to leave a door tag, such a package will find its way back to an Access Point. 

UPS Access Point for customers 

Customers can also opt for a UPS Access Point near them for delivery. If you aren’t home to sign for “Direct Signature Required” packages or deliberately reroute such a delivery, this may be the case. 

All you need to do is enter the address of the nearest Access Point as your delivery address before checkout. You will receive a “Package Ready For Collection” notification from UPS once your package arrives at the location. 

You must go with a government-approved ID and other necessary documents to pick up the package. Then, you will be directed to the locker with your item, which should open once you enter the correct code. 

Pros and Cons of UPS Access Point

UPS Access Points offer a series of perks which is why merchants and customers deliver packages there: 


1. Cut cost on logistics and is convenient

Access Points allow merchants and couriers to cut costs on logistics. It is a service that helps avoid continuous failed delivery. Packages can be in an Access Point for pick-up within seven business days. 

The UPS driver’s choice of Access Point will also be close to your residence. This makes it convenient for you to pick up your package.

2. Reduces theft 

Dropping a package at the recipient’s doorway makes it susceptible to theft. With Access Points, you can avoid this by securing your package in a locker that is only accessible with the correct code. 

3. Better customer satisfaction 

Access Points serve as an intermediary between merchants and customers. When a series of delivery attempts fail, customers are not always happy. 

That satisfaction remains with an Access Point. The buyer must schedule a pick-up or contact the Access Point representative for a new arrangement. 


Weight and size limitation 

There are weight and size limitations for UPS Access Point packages. This is because heavy shipments cannot fit into lockers.


What happens if UPS Access Point loses your package?

You can file a claim for a full refund. This procedure should not exceed ten days. 

Can you return your package to a UPS Access Point?

Yes, you only need to return the package with the UPS Prepaid Return Label. 

A return label will be affixed by any of the assistants in the Access Point before it undergoes preparation for a return. 

How long will a UPS Access Point hold a package? 

An Access Point will hold a package for about 5 to 7 business days. If you do not pick it up within this period or communicate with the Access Point rep, your package will return to the merchant. 

Can someone else pick up your package at the UPS Access Point?

This is possible if the person picking up the package presents a verifiable ID (of the original owner) at the Access Point. 


Your package will likely find its way to a UPS Access Point if:

  • You missed all delivery attempts (this is an automatic decision).
  • Deliberately redirected it after a delivery attempt.
  • It was the agreed method for delivery.

Such a package will only be held for about seven business days. 

Failure to pick it up within this period will result in the UPS Access Point sending the package back to the merchant. On the other hand, Access Points offer amazing features such as convenience and theft reduction. 

Nevertheless, these locations cannot hold on to heavy or C.O.D. packages. 

I hope you found this guide helpful. If you did, please see my guide on how to pick up a UPS package early

Thanks for reading.