DoorDash has been excellent over the years. However, this does not mean they are immune to errors or sending customers a wrong order. Wrong orders occur due to several controllable and uncontrollable factors.
Controllable factors include errors on the Dasher’s or restaurant’s end. The major uncontrollable reason (although very rare) why DoorDash would send you the wrong order is technical glitches.
This guide covers the common factors responsible for a wrong order and how to handle them. You will also learn about tips for preventing the arrival of a wrong order.
What Causes a Wrong Order on DoorDash?
Several factors can result in the delivery of a wrong order to a customer. They include:
1. Human error
DoorDash delivery errors may arise from the order dispatcher or the driver. For example, if the dispatcher enters the wrong order into the system and forwards it to the driver, the driver has no choice but to deliver the wrong order.
Likewise, a driver can mix up orders during pick up from the restaurant, resulting in the wrong food being delivered to the customer.
2. Restaurant mistakes
Restaurants also make mistakes such as misunderstanding the order, which can result in not preparing the food the way the customer wants.
This may occur when an order lacks appropriate ingredients or is completely wrong. Lastly, staff members may confuse orders during peak hours, leading to wrong deliveries.
How to Handle a DoorDash Wrong Order
When you receive a wrong DoorDash order, the first step is not to panic or get angry. Instead, you should:
1. Contact DoorDash
Once you realize that you have a wrong order, the next thing is to contact DoorDash customer service. There are different ways to do this:
- Call their toll-free number
- Use the in-app chat feature
- Complain via email
During this process, ensure you provide the correct details regarding the order, such as order number, date, time, and a picture of what you were expecting and what was delivered.
2. Check the order confirmation
As soon as you place an order on DoorDash and receive a confirmation, double-check the confirmation in the app or via email to ensure that it matches the correct food order.
If it matches, you are good to go. Otherwise, you can quickly contact DoorDash customer support for any modification before the food arrives.
3. Do not consume the wrong order
This is very important if you wish to get a refund from DoorDash. Once you confirm that an order is wrong, you must keep the food until a dasher comes to pick it up.
This allows the restaurant chef to take note or confirm the error in the order and process it for a refund as soon as possible.
4. Demand a refund or replacement
Once DoorDash acknowledges the receipt of your complaint and reviews the issues, they will suggest either a replacement of the food item or a refund.
Refunds are often processed within minutes but may take days to reflect on your account statement. The process may take longer for food replacement, depending on your location and time of the day.
How To Prevent Wrong Orders For Future Deliveries
1. Double-check your order
Before placing an order on the DoorDash app, ensure you double-check everything on the order, including the restaurant name, food item, and prices.
2. Use specific instructions
You should also provide specific instructions in the delivery notes section to help with a more personalized and prompt delivery.
3. Track your delivery
The DoorDash app allows customers to track their orders, which is great for ensuring the timely delivery and accuracy of orders.
Using the app to track your order helps you confirm that the driver is heading in the right direction or going elsewhere with your order.
If it is the latter, you can quickly contact him or her to provide proper direction.
FAQs
How long does it take for DoorDash to refund?
Your refund should appear on your statement within 5 to 7 business days from the date of the refund email.
Does DoorDash accept cash on delivery?
DoorDash accepts cash on delivery. Please note that Dashers can accept or decline a “pay on delivery” order without penalty.
Is a Dasher responsible for the wrong order?
A Dasher may accidentally give you the wrong order, especially when processing a group or multiple orders. However, there is a big chance they will return to fix their mistakes before the end of the day.
In a Nutshell
Wrong orders are nothing new in the food delivery world. However, it can be prevented and managed better with the tips mentioned in this guide.
In addition, DoorDash boasts of very responsive and understanding customer service. They do not mind offering extra coupons as an apology or compensation for any inconvenience.
I hope you found this guide helpful. If you did, you should also see what happens when no one picks up a DoorDash order.
Thanks for reading.
