Food delivery services such as DoorDash remain a convenient way for people to order their favorite meals without visiting a restaurant. However, scenarios like when no one (driver or Dasher) picks up your order can be frustrating. What happens in such situations?
If no one picks up your DoorDash order, you will receive a full refund after the order has been canceled. You may also receive additional credits to your DoorDash account if it is a case of late delivery.
This guide explains (in detail) what happens if no one picks up a DoorDash order, common reasons for such a scenario, and how to address it.
What Happens If No One Picks Up Your DoorDash Order?
Once DoorDash identifies an order as unpicked, it does not cancel and refund such an order immediately. Instead, the service tries to find another driver or dasher for your order.
If they cannot find one within 30 minutes, the order will be canceled, and you will receive a full refund. Your refund should appear within 5 to 7 business days from the date on the refund email notification.
DoorDash features a rating system for drivers, especially those who consistently ignore orders. This feature ensures dashers are always ready to pick up every order.
Why is No Dasher Picking Your Order?
A couple of reasons may be responsible for an unpicked DoorDash order. They include:
1. Little or no tip
While DoorDash does not allow its drivers to know the tip amount associated with an order, they have a way of estimating it. Most Dashers will overlook your order if they sense that it features little or no tip.
2. Not enough drivers
If your location has only a few drivers, your order may not be picked up early if they are busy. However, if the tip is good, the worst that could happen is late delivery.
3. Odd hour orders
While DoorDash is available 24/7 to customers, not all restaurant and Dashers works round the clock. Placing a late-night order (orders around 10 pm or after) may result in a slow response or no response from delivery drivers after the order has been prepared.
4. DoorDash paused your order
DoorDash may also decide to pause an order temporarily to ensure the store or restaurant catches up with pending orders. After sorting these orders, your order will be in line for pickup.
Solutions for Unpicked DoorDash Orders
1. Be patient
The availability of drivers near the store also matters. If there are no drivers near the restaurant, you have to wait until there is one. Also, your order may be on hold (temporarily), or you have to wait for a comfortable dasher with little or no tip.
2. Switch to pickup
You can also switch to pick up your DoorDash order if no one picks it up and the restaurant is nearby. Click “Help” on the order page and select the “Make adjustments to this order” button to edit it.
3. Contact customer support
If you are starting to wait too long for a dasher to pick up your order, you may need to contact DoorDash customer service. They will help you determine why your order is experiencing a delay and tell you what to do next.
4. Contact the restaurant
You can also contact the restaurant to confirm if there is a problem on their end. Ask questions relating to technical difficulties and how busy they are. If there is an issue, it may be best to choose another restaurant.
FAQs
What is the limit of declines on DoorDash?
DoorDash requires its drivers to maintain a customer rating of at least 4.2 (out of a possible 5) to keep receiving orders.
How long until DoorDash cancels an order?
DoorDash cancels any order that is unpicked after 30 minutes. Your refund should also reflect on your DD account within 7 business days.
Can you accept multiple DoorDash orders?
Yes, and there are two ways to go about this. You either accept an offer that displays two or more orders on your screen or pick up an additional order in line with your route.
Wrapping Up: What Happens When No One Picks Up Your DoorDash Order
If no one picks up your DoorDash order, it is probably because it features a small or no tip or drivers or dashers are unavailable. Additionally, your choice of food may not be available, or the order was paused to ensure better service.
While this can be frustrating, you do not have to be worried. In most cases, you need to increase the tip on your order. This is because Dashers are also in the business to make a profit and will not pick an order that won’t be worth their time.
However, if you offer enough incentive and no one still picks up your order, you may need to contact DoorDash or the restaurant’s customer service.
I hope you found this guide helpful. For further reading, here is what to if DoorDash crashes.
Thanks for reading.
