Uber Eats Pass is a membership service that allows customers to enjoy various benefits, like free delivery or discounts on eligible food orders. However, if you feel like you are not getting enough from the premium or no longer need it, I’ll show you how to cancel it.
Another reason customers discontinue this service is if they now reside in a region that does not support Uber Eats or has better competition. Fortunately, you can cancel your membership on the app and website.
Without further ado, let’s see the steps you need to take to cancel your Uber successfully Eats Pass on the Uber app or website. You will discover how to cancel auto-renewal and why you may be unable to cancel the membership.
How to Cancel Uber Eats Pass
Here, I will show you how to cancel the Uber Eats pass on your smartphone and PC.
On the app
- Launch the app on your Android or iOS device
- Navigate to the bottom-right corner and click “Account”
- Select “Eat Pass” on the next page and wait for a new window to open within the app.
- On the new window, click on “Manage Membership”
- The next page should have an “End Membership” button appear at the bottom. Click this button and confirm your decision to end or cancel your Uber Eat Pass membership.
On the website
- Launch the Uber Eats website on any browser of your choice
- Click the “menu” (3-horizontal line symbol) button to view the side navigation options.
- Tap the “Eat Pass” button in the options in the side navigation menu.
- Select “Manage Membership” in the top-right corner of the next page.
- A new window will pop up. Tap the “End Membership” button at the bottom of the window and re-confirm your decision to cancel your Uber Eats Pass.
- Your membership will be discontinued successfully.
How Do You Cancel Uber Eats Auto Renewal?
When you subscribe to Uber Eats Pass membership, your plan is automatically placed on auto-renewal. To change this setting, here are the steps to take:
- Launch your Uber Eats app.
- Navigate to and click on your profile icon or account settings
- Click the “Eats Pass” tab
- The next page should provide you with an option to manage your subscription settings.
- Click on the option to “turn off auto-renewal.”
Alternatively, you can contact Uber Eats customer support for assistance or if you are experiencing any issues.
Why Can’t You Cancel Uber Pass?
While canceling Uber Pass should be a straightforward process, you may be unable to do so if you are canceling from a city different from the one registered from. In such cases, the “Pass” tab you need to cancel your membership will not appear.
The solution is to attempt it from the city you registered at originally (if you can) or consult Uber’s customer support. If your subscription is renewed automatically in this condition, you may be eligible for a refund.
Will You Get Your Money Back if You Cancel Uber Eats Pass?
Uber Eats Pass charges about $9.99 monthly and $99.99 annually. These fees are non-refundable once charged to you. In other words, you will likely not get a refund if you cancel your membership.
The only time you may be considered for a refund is if you cancel your Uber Eats Pass immediately after subscribing. You can simply claim that you subscribed by mistake and your appeal may be granted.
In addition, it is advisable to cancel this membership 48 hours before the next scheduled payment if your subscription settings are on auto-renewal.
FAQs
How does Uber Eats Pass work?
Uber Eats Pass is a premium membership that offers various discounts on food orders and delivery.
How much does it cost to cancel Uber Eats?
It is usually free if you cancel before a driver accepts your order. Otherwise, you will have to pay between $3 and $5, depending on your region.
How long does an Uber Eats refund take?
It can take up to 7 business days for Uber Eats to process a refund, depending on the payment method associated with the order.
Does Uber Eats pay for missing items?
Yes, if the company investigates and confirms that a customer’s order meets the criteria for a refund.
How do you see your total orders on Uber Eats?
Open your Uber or Uber Eats app and click on “Account”. Tap on Settings > Privacy > Privacy Center until you see the “See Summary” button.
Conclusion
You can now cancel your Uber Eats Pass or membership via the app or website by following the simple steps highlighted in this guide. If you are unable to cancel the membership, it is probably because you are canceling from a city different from the one you registered with.
To resolve such an issue, you need to consult Uber customer support. You should also note that most cancellations do not come with refunds. However, you may be considered for a refund if you cancel your immediately after subscribing and claim it is a mistake.
I hope you found this guide helpful. For further reading, please see how to cancel Uber Eats orders.
Thanks for reading.