How To Stop Informed Delivery For Your Present Or Old Address

Informed delivery is a service the United States Postal Service (USPS) offers its customers. This service allows customers to see scanned copies of their incoming mail. While informed delivery is a good way of keeping customers updated, it does have some minor bugs.

Customers may change their residence or receive scanned copies that appear to be blurry. For one reason or another, customers look for ways to stop or opt out of the informed delivery service.

This article will give a step-by-step guide to stopping informed delivery.


Informed delivery is a USPS-free service that allows customers to preview their incoming mail. Customers receive a letter-sized view of the front and back of the mail.

This service has been helpful for many customers, particularly those who reside in areas where theft is rampant. They receive an update on the mail and prepare better, so they don’t miss such mail.

Yet, people look to opt out or stop informed delivery for many reasons. The most common problem is that the quality of the scanned mail tends to be lacking. Some images come in blurry or even dark with nothing showing.

Other times, they look to stop this service when they change their address. Informed delivery was made so only one person could register for an address. This is in a bid to stop scammers from having access to people’s mail.

Because of this, customers who move to a new address still receive mail updates for their previous address. Hence, they seek ways to stop or change the address for the USPS informed delivery account.

Can you cancel the USPS informed delivery service?

The USPS informed delivery is a free service that allows customers to preview packages before they arrive. Unfortunately, once this service has been registered, it cannot be canceled.

However, USPS has allowed customers dissatisfied with this service to stop it. You can unsubscribe from this service, and you will stop receiving email updates on your mail before delivery.

How to stop informed delivery

In this section, I’ll discuss how to stop the USPS informed delivery service in detail.

Step 1: Log into the informed delivery page

Your first move should be to log in to the USPS informed delivery page on the official USPS website.

Step 2: Click on the “Settings” tab

Once you are logged in, click on the “Settings” tab. This tab should be located on your account dashboard.

Step 3: Turn off informed delivery email

Once you have accessed the settings tab, you should be taken to a daily mail landing page. You will see a box titled “turn on my informed delivery email notifications.” Uncheck the box.

Step 4: Select a reason for unsubscribing

After checking the “turn on my informed delivery email notification” box, you will need to select a reason. There will be various reasons outlined; choose one that matches yours and click on “save” after.

Once this is done, you will no longer receive informed delivery emails. However, your account remains, and you can always turn this service back on whenever you want.

How to stop informed delivery for your old address

The process differs for customers who have moved to a new address and wish to stop informed delivery. You can remove that address from your account and register a new one.

Firstly, log into the USPS website, click on “my profile,” and then click on “informed delivery” from the drop-down menu. You should see the address registered to that account on the follow-up page.

Next, you should see an “X” next to the address, click on it. This will remove that address from that account.

You will then need to register your new address for that account. You can register your new address by contacting the USPS customer care (1-800-222-1811) or a nearby USPS office.


Should you opt out of informed delivery?

No, you shouldn’t. Although the service is not perfect%, it does have its benefits.

How can you change your informed delivery address?

You can do this by submitting the Official Change of Address request form. This can be done in person or by contacting a customer representative.

Can you stop mail from being delivered?

If for one reason or another, you will be unavailable to receive your mail, you can stop it from being delivered. This can be done using the USPS Hold Mail service and storing your mail safely at your local post office.

Can someone else use your address for informed delivery?

Only if you have not signed up with that address before. Once you have signed up for this service with the address, no one else will be able to.


Informed delivery is a free and easy-to-use service that lets customers know the nature of the mail they receive. This service is 100% safe, as all mail is handled in compliance with federal privacy laws.

Signing up for the service is never a bad idea, but if you wish to stop this service, you can. This can be done in four simple steps, as this article highlights.

I hope you found this article insightful. If you did, you should also see how accurate informed delivery is.

Thanks for reading.